Return Policy

Return Policy for In Stock Items

 

As a reliable wig supplier & manufacturer, our mission is to provide customers with top quality products, 

reasonable price and best customer service. Always, we try our best to achieve these, make your purchase perfect… However, we understand there may be customers asking for return or exchange in seldom cases, below is our return policy.   

There are 7 days from the day you receive your order to request to return. All returned merchandise must be in original condition, unworn, unaltered, uncut…etc. Remember, you can only return items in the exact condition as it was received.   The return policy above is applied for the in stock wigs only.

*It is not applied for custom wigs.         

Return Policy for Custom Made Items

*Custom orders are designed and produced specially for you. We CANNOT accept cancellations,

returns, exchanges or refunds. Once you have placed a custom order with us for the desired unit, 

it is yours. So please make sure everything is exactly what you want when ordering. We are not responsible  for incorrect head sizes, variances in color caused by monitor settings or any mistake made by customers when ordering…         

     If error or fault is caused by our side for the custom order, please return the custom unit directly without any changes within 7 days, we will offer you prompt refund or repair after receiving the returned item.